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1. Warranty Policy & Warranty Claim Processing

Warranty Policy

SensaSwitch provides a standard 1-year warranty on all items from the date of invoice. Premium Support Products (PSP series) include an extended 2-year warranty.​

 

Please click here to view or download warranty terms and condtions document.

 

How to File a Warranty Claim?
Your purchase invoice is required to claim a warranty replacement. To initiate a claim, simply send a copy of your invoice via:

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Once received, our team will guide you through the next steps. Claims are typically processed in under 24 hours.

2. Warranty Return Pickup Service

Complimentary Service (Within 3 Months)

Complimentary (free) return pickup is available for Premium Support Products (PSP series) within 3 months of the invoice date, subject to pincode availability.

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​Paid Pickup Service (After 3 Months)

  • ₹100: Water level alarm models (OCA, OBS, OAP, LLA, OAV, WTA, OCA-2Y, OBS-2Y)

  • ₹150: Water level controller models (OASC-1, OASC-2, AOLC-1)

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Service Unavailability: If pickup service is not available in your pincode, you will need to ship the defective product back to SensaSwitch at your own expense.

4. Returns & Delivery Policy

7-Day Return Window

You can return items within 7 days of delivery. To initiate a return, send your purchase invoice to our WhatsApp helpline at 9814055314.

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  • Refunds: Processed once the items are received at our facility.

  • Fees: Logistical deductions may apply.

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Damaged Items & Delivery Issues

Please contact us immediately for assistance if:

  • Your order does not arrive within 15 days of dispatch.

  • Your items arrive damaged or defective.

 

​We will promptly find a solution to ensure your complete satisfaction.

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3. Shipping & Cancellation Policy

Order Dispatch & Instant Cancellation

Orders are typically shipped within 24 hours of payment confirmation. If you cancel your order before it ships, you will receive a full refund to your original payment method.​

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Cancellation After Shipping

If you cancel your order after it has been shipped:

  • The cancellation will be finalized once the items are returned to our facility.

  • Deductions for logistical charges may apply.

5. Out-of-Warranty Repair & Replacement

We offer paid repair or replacement services for items that become defective after the warranty period has expired.

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How to Request Service

  • Send clear front and back images of the product to our WhatsApp helpline at 9814055314.

  • If the product is serviceable, we will provide payment options and next steps.

Service Charges

  • ₹200: Water level alarm models (OCA, OBS, OAP, LLA, OAV, WTA)

  • ₹300: Water pump control models (OASC-1, OASC-2, AOLC-1)

  • Other Models: Please message our WhatsApp helpline for a quote.

6. Paid Return Pickup Service

Paid return pickups for defective or returned items are subject to availability. To check eligibility, please share your area postal pincode with our team.

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Once availability is confirmed, the following flat-rate service charges apply:

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  • ₹100: Water level alarm models (OCA, OBS, OAP, LLA, OAV, WTA)

  • ₹150: Water pump control models (OASC-1, OASC-2, AOLC-1)

  • Other Models: Please contact our WhatsApp helpline for pricing.

7. Privacy & Website Use

We value your privacy and keep your data secure.

  • Communication: We will not call you unless explicitly requested. We primarily communicate via text (mostly WhatsApp) in response to your inquiries.

  • User Responsibility: We expect all website visitors and customers to interact and transact in a fair, honest, and responsible manner.

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​​Detailed Policies

For more information, please review our full guidelines:

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