FAQ

The Answers You Need

WHO WILL INSTALL?

Our products are so easy to understand, install and maintain, that any person with basic electrical knowledge and tools will be able to install it. Detailed documents and videos explaining installation, connection and testing further make it easy. Still have doubts ! just send text OIC by whatsapp to our helpline 9814055314, to check support information links.

WHAT IF DEVICE/ SENSOR IS DEFECTIVE?

Don't worry, simply follow warranty procedure for replacement/repair of defective device. We will not ask question, we will simply replace your device/ sensor.

HOW TO AVAIL WARRANTY?

It is very easy to avail warranty. Step-1, share your order/ Invoice number with date, by whatsapp at our helpline 9814055314. You will get a warranty confirmation message with our address in it. Step-2Send the defective device back as parcel from post office and share post office receipt with us by whatsapp . We shall send replacement device within 1-2 business days, from your sharing the post office receipt.

WHICH WIRE TO USE UP TO WATER TANK?

For alarms, any two wires can be used but it will be better to use single pair, telephone signal cable of good make. For auto-stop or fully automatic devices two pair telephone wire should be used for open laid wiring.

WHY TWO SENSORS FOR LEVEL ALARMS?

Two water sensors are sensor signal probes. When both sensor signal probes get dipped in water, sensing signal flows from one probe to second probe through water. This completes sensing circuit to activate alarm at desired level.

WHY KEEP GAP BETWEEN SENSORS?

We advise 1-2 inches gap between water sensors so that water sensors do not touch each other. This is to avoid false alarm due to water sensors touching each other during very high heat and humidity in water tank.